Showing posts with label intention. Show all posts
Showing posts with label intention. Show all posts

Tuesday, December 21, 2021

Wrong Commitment Costs

Photo by NeONBRAND on Unsplash

Dear Readers,

Thank you for coming here!

 

I got myself into a wrong commitment and I am not happy.

It is wrong because

  1. The whole thing was not right and I did not make that clear.
  2. My intention was not pure
  3. The other party was not helping me to help her
  4. I was not helping enough by giving feedback
  5. My other commitment was unexpected
Photo by Susan Q Yin on Unsplash

1.The whole thing was not right and I did not make that clear

A friend asked for the favor to build an automation model in excel using VBA.

She asked me because I had done it before. That was my star project more than 10 years back.

I spent so much time building that model to make it robust and widely applicable.

What she asked was really just the basic features that could easily be taken care of.

The problem was I no longer had that model. I did not take it with me when I left the company…

So save your work always guys.

So I had to build a new one to help her.

Another problem was that once the automation model was built and shared, people would always ask for new features and VBA is not a particularly robust tool.

This would be a problem for her if she does not know enough about the coding and the model.

I felt it was probably a wrong idea when she asked.

But I did not really get this out to her. 

2.My intention was not pure

We were quite close as colleagues and she did help me before.

I wanted to return the favor and maybe secretly wanted her gratitude as well.

Photo by Toa Heftiba on Unsplash

3.The other party was not helping me to help her

Hands down, I do not want her in my team.

She just asked and waited, without showing any initiative.

She did not really want to acknowledge that she needed help even though she asked for it.

So when I asked for her raw file so that I could build the model that she could straightaway use, she refused and insisted to adjust the model herself.

She did not get back to me until last minute after I sent her the model. Sometimes, it took her months to get back to me. And when she came back with problems, I pretty much forgot about the code and had to spend time reading through again.

When we got on virtual discussions, she came unprepared and most time was spent on things she should have prepared beforehand. I had to constantly remind her to focus on the problems too.

She did not spend the time to populate the input table. So I could only test with a sample. New problems and requirements kept coming out when she added more sample in.

….

I did not mind helping her. But the whole process could have been so much more efficient.

4.I was not helping enough by giving feedback

I noticed her behavior above and was annoyed by it.

But I did not give her the feedback. 

She was not going to build a new career and achieve some new heights or anything like that. She just needed to get by.

But I do think I could have helped her more by e.g. pushing her to respond earlier and checking her preparation…

Photo by AJ Jean on Unsplash

5.My other commitment was unexpected

She asked in Aug and I was working 1–2 hour a day. I thought we could fix everything in a week. So no big deal. 

It has been 4 months…

With the extra commitment and recent changes, I have been working 14 hours a day since Oct.

Now her behavior just seems more annoying…

And it has not ended. 

She has problems all the time because she changes code but cannot even do the most basic debugging…

Photo by AbsolutVision on Unsplash

In the end

A few leanings from this wrong commitment:

  1. Always save our good work
  2. Avoid helping people who do not show commitment and initiatives to help us help them
  3. Put a stop as early as possible if things do not go well. The more we invest, the harder for us to pull out.
  4. Honest feedback is a hard thing to do but sometimes, there is no way around it
  5. Value our time
  6. Do not over-promise as we do not know where our time could be requested tomorrow
  7. Try to stay pure in intentions. That usually shows us the best course of action.

 

Till next time!

Tuesday, March 2, 2021

The Statistical View of “Evil Intention” vs “Silliness”

Photo by Timothy Dykes on Unsplash

Dear Readers,

Thank you for coming here!


I recently joined a project team as an expert to support remotely. Everything related to work is communicated within the work chat group and people are expected to be responsible due to the tight timeline.

Last Wednesday, the project manager had to take half day off for a presentation to another client. 

So throughout the day, the other team members covered as much as possible for the project manager and she replied messages whenever she could.

Everything was going well.

Until the Partner asked the project manager to prepare a speech outline for the client CEO in the chat group.

This was a task not easily covered by other members of the team, as the outline required full understanding of project status, stakeholder relations, client management intentions etc etc.

And everyone had enough on their hands anyway.

So no one replied on behalf of the project manager and the project manager only replied in the late afternoon with a clarification question.

Till now, everything seemed normal.

What caused some doubts was that the partner never replied, even though the reply @ the partner. 

The speed outline was clearly important. But why would the partner not reply?

There was some guessing whether the partner was not happy with the project manager or maybe the partner did not have the answer for the question either which could indicate unclear directions for the project going forward.

The doubts was only cleared when the partner finally replied the message in the chat group, explaining that she missed the message. And the answer to the question was clear and in line with team’s expectation.

All those guesses and worries proved to be a waste of time and only added a bit more stress to the already stressful team.

Photo by William Moreland on Unsplash

This is a minor incident and I might have over-interpreted it. However, it did make me think that:

Try to interpret with “Silliness” as much as possible, instead of “Evil Intentions”.

“Silliness” here includes all kinds of unintentional behaviors, e.g. ignorance and negligence.

This is not self-comforting. This is a statistical reality.

Just think about it.

What are the chances that your manager who usually responds very promptly suddenly gives no reply to your important email because he no longer trusts you? Most probably, for whatever reason, he has not seem your email yet.

What are the chances that your colleague does not invite you to his/her birthday lunch because he/she does not like you any more? Most probably, he/she did not plan it and just went with whoever he/she could gather.

What are the chances that your three-year old son insists on playing with you while you have to rush for deadline with the intention to cause you work problems? He just wants to play with you because he likes you. This is the best “Good Intention” one can get.

The real actions of “Evil Intention” are not so common, while interpreting so by mistake is much too common.

Therefore, try to interpret with “Silliness” as much as possible, instead of “Evil Intentions”. 

This might be closer to reality and is a better way to interact with the world.


Till next time!